Terms and conditions

By accepting our quotation or by using this website you agree to be bound by the terms and conditions of N & S Martin Ltd.

Payment Terms

Window cleaning customers are required to pay in full, via Go Cardless,

For services, other than window cleaning, Payment by cash or card is due immediately on completion of works.

In The event of non-payment of monies owed within 90 days, we will pass your details onto a debt collection agency, for recovery.  You will then become liable for all related charges, collection agency fees and court related fees.

Weather

Our pure water systems work in all weathers; therefore, weather conditions are not an acceptable reason for postponing our services. We offer an all-year-round cleaning service. We will clean your property in all weather conditions including rain and very low temperatures. Some adverse weather conditions do affect our services and schedule.

Window Cleaning 24-hour Rain Guarantee

We clean in light rain, so if your windows become spotted due to rain at any time within 24-hours of your cleaning, we will come back and re-clean the affected areas at no extra charge to you.

Access to Property

Should we be unable to access any part of your property due to locked gates, we will still clean the accessible areas. We may be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder service, which will be sent out the evening before each visit. If you are going on holiday just let us know by completing the contact us form and we will “miss” the clean and you won’t be charged.

If we deem it safe to do so our operators will from time-to-time gain access to your property by unlocking your access gate. If you do not wish us to do this, please complete the contact us form so we can note your preference on our records.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, roofs and garages.

Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property, we will be unable to clean it.

Due to Health and Safety rules, we do not bring our water hoses through the main part of your property (through a garage is ok) or climb over fences. We do offer a “front windows only” service for properties with no rear access.

Cancellations by N&S Martin Ltd

N&S Martin Ltd reserves the right to Cancel any Appointment at the Beginning or During the Service if:

• Our Cleaners are in any way Verbally or Physically Abused or Discriminated against.
• There are Inadequate Conditions for Cleaning, for example – The presence of Builders, removal men etc. or Lack of Water or Power.
• The Customer has Misrepresented any Facts/Information about the Property.
• The Properties Condition is Hazardous to the Health and Well-being of Our Cleaners.

Cleaning Frequencies

N & S Martin ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not, it is assumed a verbal maintenance contract has been initiated for a “one clean per month window cleaning” and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.

If you are a domestic customer that agreed to a monthly all year round service and you choose to postpone the cleaning throughout the winter quotes